Overall Summary on Existing Customer Service at Morrisons plc :: Business Management Studies

Overall Summary on Existing Customer Service at Morrisons plcAfter analysing the results I have obtained from the questionnaire, Ihave think that the majority of the public that shopped atMorrisons felt that the customer service overall is very good.Morrisons customers feel that the customer service is generally goodbecause they be offered a lot of assistance from staff and also aregiven advice if requested by the customer.There are lots of facilities designed to make a see to Morrisons asconvenient and comfortable as possible for the general public. This isone of the causes for the customer service being rated as very good bythe vex customers I have surveyed.Morrisons have extended opening hours, including Sunday trading. Thisis so that customers have more flexibility on the time they prefer toshop. This is good for the customers who massage or study because theytend to be free in the evening to shop.The park facilities for the customers at the Mayo Avenue Morrisonsstore, has a n extensive free car parking area. This includes spacesfor parents with children and also drivers who have disabilities.At Morrisons thither are Cash-Point machines for most major banks. Thisincludes HSBC bank and Lloyds TSB. This is so that customers canwithdraw money at the store and do not need to travel to the bank sothat they can withdraw money from their bank account.There are recycling facilities including glass, can, bottle, paper andtextile banks. This encourages customers to recycle. in any case customers donot have to travel to other banks in Bradford to recycle.Morrisons have their own petrol station where petrol, diesel, free ofcharge tyre cores are getable and also confectionary and newspapersare on sale inside the petrol pump store. The tyre pumps enablecustomers to check the pressure of their vehicle tyres and can alsopump the tyres if necessary. The Morrisons petrol pump is open longhours so that customers can utilise the pump during the period theyshop at Morris ons in the late evening.At Morrisons, there are customer cafes offering snacks and hot mealsfreshly prepared in-store throughout the day. This is good for thecustomers with a busy schedule and also those who do not deal to cook.For the parents and the babies there are baby-changing rooms withfacilities. There are nappy dispensers and also a machine where youcan purchase nappies from the vending machine. For all customers thereare toilet facilities where there are soap dispensers. For the specialneeds customers there are disabled toilets that are specially designedfor the customers with disabilities.